Customer Care

Create a Fully Digital End-to-end Customer Experience

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”It’s not just the end-user managing material option who benefits from the data accumulated by configuration. For us, it has helped all of the people working on the project, including sales, procurement, site crew, quality inspectors, customer service and so many more stakeholders to do their jobs more efficiently."
Mia Ollila
Group Head of Customer Service and Warranty, Bonava
Keep customers informed and engaged
Digital handover of units
Manage inspections with ease

Communicate Internally and Externally on One Platform

Ensure ongoing collaboration with the buyer, all internal departments and external partners throughout the sale and warranty periods.

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Have a single point of contact for all customer needs
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Share information proactively
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Show important milestones in the calendar
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Integrate to existing systems

Use Configuration to Your Advantage

Configuration module makes it easy for you to bring together data from all stakeholders for a seamless customer experience.

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Record and share all choices and extras digitally
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Automate manual processes
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Provide homebuyers with easy-to-understand dynamic pricing
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Easily manage multiple projects

Get a Detailed 3D Model of Each Individual Property

Keep your customers engaged throughout the home building process with an interactive 3D model of their individual home.

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Visualise all choices and extras in detail
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Avoid unnecessary communication breakdowns
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Create new sales opportunities
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Ensure sub-contractors build to specification

Deliver Outstanding Aftercare

Reduce customer friction and unnecessary aftercare demands.

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Collaborate on one platform
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Track issues in real-time
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Easily share data with partners and sub-contractors
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Provide your customers with easy-to-use mobile app

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Let’s discuss what your challenges are and how we could solve them
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With You at Every Step of the
Customer Journey

From marketing, throughout the building process, all the way to aftercare and beyond, GBuilder has the right solutions for you.
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