More Customer Stories

From a disconnected paper trail to a seamless end-to-end customer journey

Talking with
HSB
,

HSB is Sweden’s largest cooperative housing federation, developing and managing sustainable homes for over one million people through 26 regional associations across the country.

Headquarters
Stockholm, Sweden
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HSB previously relied on a form-based system that, while digital, functioned as a disconnected paper trail. Data was stored in text and tables but not connected to the construction process.

As HSB summarizes the transformation:

After two years and several completed projects with GBuilder, it became very clear that their holistic approach is the way forward. Now that siloed information is no longer an issue, the entire value chain operates together seamlessly—with greater accuracy, efficiency, and trust


For HSB two key benefits stand out:

End-to-end Customer Journey:

Customer selections are directly integrated into a digital twin, creating a clear and intuitive experience. Customers can explore and confirm choices remotely, improving both satisfaction and efficiency.

Construction Site & Real-time Data:

All selections are linked to the BIM model, ensuring real-time, accurate data for procurement and planning. On-site teams work from a single source of truth, generating precise BOQs and BOMs in seconds—reducing errors and improving execution.

We selected GBuilder as our default solution for the holistic customer journey that truly support our customer support team and enhance the overall customer buying experience.
GBuilder white-paper cover titled "Configuration Module 2.0 - The Hearth of a Modern Customer Journey"

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Why now is the right time to invest in digital customer journey management with the help of a configuration module and boost your sales and ROI simultaneously.

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