Empowering real estate with Customer Journey Management solutions

We're delighted to join forces with GBuilder to revolutionise our customer-facing interactions, benefiting every facet of our organisation.

With GBuilder, Sonell has been able to streamline its administrative functions. Good information flow and transparency even after the apartment has been handed over have made GBuilder an invaluable tool for us.

The years of collaboration have been very synergistic; we highly appreciate GBuilder Team's helpfulness and promptness in resolving any inquiries. We are delighted to share a common vision for excellent user experience, as the GBuilder team actively thinks about providing even more intuitive and innovative services to our customers.

We wanted a common digital portal that would make the customer journey smooth and easy to navigate. For this purpose, GBuilder was the perfect partner.

We wanted a platform to manage material selections and modifications, that has a 3D options viewer to support the choices process, and a platform that can handle the digital handover and aftercare. We chose GBuilder.

"Before, managing the choices and extras process involved tedious paper and Excel work, prone to errors. Now, GBuilder transforms the entire process into a fully digital experience. This not only saves hours per customer but also ensures accuracy. The data is consolidated in one accessible location, promoting efficient sharing among relevant parties via use of the Common Data Environment."

"We used to manage customer related information the old-fashioned way; spreadsheets, emails, phone calls etc. so it was very hard to keep the customer and teams up to date. Now we have a single source of truth on GBuilder so all stakeholders can view the information and complete their tasks."

“Customers buying new build apartments often face difficulties understanding the dimensions and visual aspects of their apartments during the planning and building phases as visualisations were project- rather than apartment-based.”

"We compared five solutions before choosing GBuilder. Their customer journey management platform offers the most comprehensive solution available on the market."

”It’s not just the end-user managing material option who benefits from the data accumulated by configuration. For us, it has helped all of the people working on the project, including sales, procurement, site crew, quality inspectors, customer service and so many more stakeholders to do their jobs more efficiently."

“We meet most homebuyers face-to-face too but they really appreciate the fact that they can sample and confirm material selections at home. This hybrid-model has increased our customer satisfaction scores and our internal efficiency.”

"On site, we can rely on GBuilder data knowing it's accurate and in real-time. We can generate BOQs and BOMs in seconds."

“Thanks to YIT's online portal, which now offers apartment-based 3D modelling and its material configurator, our customers can now view their actual future home which can be tailored according to their choice of materials, and any alterations are taken into account.”